Returns & Refunds

You have 100 days following the delivery date of your dog bed to return it.

Because it may take some getting used to for your dog, we require that they try it for a minimum of 14 days before returning it.

Check out our article: Tips for Getting Your Dog to Adopt His New Dog Bed

To be eligible for a return, the mattress and covers must be clean and undamaged.

Here is what we consider damaged:

Physical abuse or damage to the dog mattress or dog mattress cover, including but not limited to burns, cuts, tears, liquid damage or stains.

We will refund the full price of the product less the value of any discounts and return shipping costs.

A return slip will be provided to you.

To make a return, contact our customer service by email at info@winstonandfriends.ca.