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1 year warranty
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100 Night Trial
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Free Returns
Frequently Asked Questions
What do you mean by "100 night trial"?
Your dog can try the bed for 100 nights. If you don't like it and it's not damaged, contact us at info@winstonandfriends.ca and our team will be happy to arrange a free return and full refund for you.
What is your returns policy?
Your dog can try the bed for 100 nights. If you don't like it and it's not damaged, contact us at info@winstonandfriends.ca and our team will be happy to arrange a free return and full refund for you.
What does the one year warranty cover?
If there is a problem with your Winston & Friends product, we will replace it for up to one year from the original purchase date.
Items covered under the 1-year dog bed limited warranty are:
- Zipper of the cover or envelope which no longer opens or closes.
- An original seam defect
- Fabric that bleeds
The Dog Bed Limited Warranty does not cover the following:
- Comfort preference
- Physical abuse or damage to the dog mattress or dog mattress cover, including but not limited to burns, cuts, tears, liquid damage or stains;
Do you deliver everywhere? How much is shipping?
Yes, we offer delivery across Canada. Costs differ depending on the size of the bed.
Is the mattress protector 100% waterproof?
Yes. Pee or other liquids do not penetrate inside, allowing you to save your dog's mattress in the event of an accident.